Refund & Cancellation Policy
Last updated: January 2026
We understand that plans change. This policy outlines how refunds and cancellations are handled on SaskTask.
Payment & Escrow Overview
When you book a task on SaskTask, your payment is held securely in escrow until the task is completed and approved. This protects both Task Givers and Task Doers:
- Task Givers: Your payment is protected until you confirm the task is complete
- Task Doers: You're guaranteed payment once the Task Giver approves your work
- Disputes: If issues arise, we mediate and determine fair resolutions
Task Giver Cancellation & Refunds
| When You Cancel | Refund Amount | Notes |
|---|---|---|
| Before Task Doer Accepts | 100% refund | No penalties |
| More than 24 hours before scheduled time | 100% refund minus $5 admin fee | Covers processing costs |
| 4-24 hours before scheduled time | 50% refund | Task Doer receives 50% |
| Less than 4 hours before | No refund | Task Doer receives full payment |
| No-show (you don't answer/aren't available) | No refund | Task Doer receives full payment |
How to Cancel
Task Doer Cancellation Policy
Task Doers who cancel bookings may face the following consequences:
| When You Cancel | Consequence |
|---|---|
| More than 24 hours before | No penalty (first 2 per month) |
| More than 24 hours before (3+ times/month) | Account warning, reduced visibility |
| 4-24 hours before | Account warning, affects completion rate |
| Less than 4 hours before | Reduced visibility for 7 days |
| No-show | Account suspension pending review |
Completion Rate: Your cancellation history affects your completion rate, which is visible to Task Givers. A high completion rate leads to more bookings and higher visibility.
Exceptional Circumstances
We understand that emergencies happen. Refund or penalty waivers may be granted for:
- Medical emergencies: Sudden illness, hospitalization, or family emergency
- Severe weather: Dangerous conditions that prevent safe travel or work
- Natural disasters: Events beyond reasonable control
- Vehicle breakdown: Unexpected transportation failure (for Task Doers)
- Bereavement: Death of immediate family member
- Safety concerns: Legitimate safety issues at the task location
To request an exception, contact support within 24 hours with documentation (medical notes, photos, etc.). Exceptions are granted at SaskTask's sole discretion.
Refunds from Disputes
If you're not satisfied with a completed task, you can open a dispute within 48 hours of task completion:
- Go to the booking and select "Open Dispute"
- Describe the issue and provide evidence (photos, messages)
- The Task Doer will have 48 hours to respond
- If unresolved, SaskTask will review and make a decision
Possible Outcomes
Full Refund
Task not completed or significantly below expectations
Partial Refund
Task partially completed or minor issues
No Refund
Task completed as described, no valid complaint
Service Fees
Important notes about service fees during refunds:
- SaskTask service fees are refundable when full refunds are issued
- Payment processing fees (charged by Stripe) may not be refundable
- Partial refunds will have service fees calculated proportionally
Refund Processing Time
Once a refund is approved:
- Credit/Debit Card: 5-10 business days to appear on your statement
- SaskTask Credit: Immediate (can use for future bookings)
- Bank Transfer: 3-5 business days
Refund timelines depend on your payment provider. SaskTask initiates refunds within 24 hours of approval.
Questions About Refunds?
If you have questions about our refund policy or need assistance with a refund:
SaskTask Support
Email: support@sasktask.com
Help Center: sasktask.com/help
Response Time: Within 24 hours
Policy Updates
We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of SaskTask after changes constitutes acceptance of the updated policy.