Privacy Policy

PIPEDA's 10 Fair Information Principles

SaskTask adheres to PIPEDA's 10 Fair Information Principles:

1. Information We Collect

Information You Provide Directly

• Account Information: Name, email address, phone number, password
• Profile Information: Bio, skills, experience, profile photo, location preferences
• Verification Documents: Government ID, insurance certificates, professional certifications, background check authorization
• Payment Information: Bank account details (for payouts), billing address (processed securely through Stripe)
• Task Information: Task descriptions, pricing, availability, requirements
• Communications: Messages between users, support inquiries, reviews and ratings

Information Collected Automatically

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: Pages viewed, features used, time spent, click patterns
• Log Data: IP address, access times, referring URLs, error logs
• Cookies & Tracking: Session cookies, preference cookies, analytics cookies (see our Cookie Policy)

Location Information

• Precise Location: With your consent, for Instant Work, task matching, and navigation
• Approximate Location: Derived from IP address for service area determination
• Address Information: Saved addresses for task locations

2. How We Use Your Information

3. Legal Basis for Processing

Under Canadian law and PIPEDA, we process your personal information based on:

• Consent: You've given us explicit or implied consent (e.g., creating an account, enabling location services)
• Contractual Necessity: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: Processing is required to comply with applicable laws (e.g., tax reporting, fraud prevention)
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these don't override your privacy rights

4. Information Sharing and Disclosure

We Share Information With:

• Other Users: Task Givers and Doers can see each other's public profile information, ratings, and relevant task details
• Service Providers: Companies that help us operate our platform (hosting, email, analytics)
• Payment Processors: Stripe for payment processing (see Stripe's Privacy Policy)
• Background Check Providers: For identity verification and safety screening
• Legal Authorities: When required by law, court order, or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Third-Party Service Providers

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

After the retention period, data is securely deleted or anonymized.

6. Your Privacy Rights

Under PIPEDA and applicable provincial privacy laws in Canada, and under state privacy laws in the United States, you have the following rights:

How to Exercise Your Rights

• Access and update your information: Account Settings
• Request data export: Contact privacy@sasktask.com
• Delete your account: Go to Account Settings → Delete Account, or contact support

We respond to privacy requests within 30 days. Complex requests may take up to 60 days, and we'll notify you if additional time is needed.

6a. United States State Privacy Rights

If you live in California, Virginia, Colorado, Connecticut, Utah, Texas or another US state with a comprehensive consumer privacy law, you have these additional rights:

• Right to know: the categories and specific pieces of personal information we collect, the sources, the purposes, and the categories of third parties we disclose to
• Right to delete personal information we hold about you, subject to legal, tax, fraud-prevention and dispute-record exceptions
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information and of targeted advertising and profiling
• Right to limit the use of sensitive personal information, such as government ID and precise location, to what is needed to deliver the service
• Right to non-discrimination — we will not deny service, charge different prices or lower quality because you exercised a privacy right
• Right to appeal a refused request (Virginia, Colorado, Connecticut and Texas) by replying to our decision email

We do not sell your personal information and we do not share it for cross-context behavioural advertising. We do not knowingly collect personal information from anyone under 18.

Shine the Light (California Civil Code § 1798.83): California residents may request details of any disclosure of personal information to third parties for their direct marketing purposes. We do not make such disclosures.

To exercise any of these rights, use your account privacy settings or email privacy@sasktask.com. We verify your identity through your account email before acting, respond within 45 days, and may extend once by a further 45 days with notice. An authorised agent may submit a request on your behalf with written permission.

7. Data Security

We implement industry-standard security measures to protect your information:

8. International Data Transfers

SaskTask is based in Saskatchewan, Canada and serves users across Canada and the United States. Some of our service providers store or process data in the United States, and data from US users may be processed in Canada.

• We ensure all cross-border transfers comply with PIPEDA and Quebec Law 25 requirements, including a privacy impact assessment where required
• Data stored in the US may be subject to access by US law enforcement; data stored in Canada may be subject to access by Canadian law enforcement
• We use contractual safeguards (Data Processing Agreements) with all service providers
• Service providers must maintain security standards comparable to our own

By using SaskTask, you acknowledge that your information may be transferred to, stored, and processed in both Canada and the United States.

9. Data Breach Notification

In compliance with PIPEDA's mandatory breach notification requirements:

• Assessment: We assess all potential breaches to determine risk of significant harm
• User Notification: We notify affected users as soon as feasible if there's a real risk of significant harm
• Regulator Notification: We report breaches to the Office of the Privacy Commissioner of Canada when required
• Record Keeping: We maintain records of all breaches for a minimum of 24 months

Notifications will include the nature of the breach, types of information involved, steps we're taking, and steps you can take to protect yourself.

10. Children's Privacy

SaskTask is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us atprivacy@sasktask.com. We will take steps to delete such information.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

12. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes:

• We'll notify you by email or in-app notification
• We'll update the "Last updated" date at the top of this page
• For material changes, we may require you to re-consent

Your continued use of SaskTask after changes are posted constitutes acceptance of the updated policy.

14. Contact Us & Complaints

File a Complaint

If you're not satisfied with our response to your privacy concern, you have the right to file a complaint with: