Community Guidelines

Our Community Values

Expected Behavior

For All Users

• Be Respectful: Use courteous language and treat others as you would like to be treated
• Be Honest: Provide accurate information about yourself, your skills, and your tasks
• Be Reliable: Honor your commitments, show up on time, and communicate proactively
• Be Responsive: Reply to messages promptly and keep others informed
• Be Professional: Maintain appropriate boundaries and conduct yourself professionally
• Be Inclusive: Welcome and support all community members regardless of background
• Be Constructive: Provide helpful feedback and reviews that benefit the community

For Task Givers

• Write clear, accurate, and complete task descriptions
• Set fair and reasonable compensation for the work required
• Provide a safe working environment for in-person tasks
• Supply necessary materials, tools, and information as promised
• Pay promptly upon satisfactory task completion
• Give honest and fair reviews based on actual performance
• Respect Task Doers' time and professional expertise

For Task Doers

• Only accept tasks you are qualified and able to complete
• Arrive on time and prepared for scheduled tasks
• Complete tasks to the agreed-upon specifications and quality
• Communicate immediately if issues arise
• Respect the Task Giver's property and privacy
• Maintain necessary licenses, insurance, and certifications
• Dress appropriately for the task environment

Prohibited Conduct

Absolutely Prohibited

• Illegal Activities: Requesting or performing any illegal tasks or services
• Violence & Threats: Any form of physical violence, threats, or intimidation
• Harassment: Unwanted contact, stalking, bullying, or persistent unwelcome behavior
• Discrimination: Discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any protected characteristic
• Sexual Misconduct: Sexual harassment, inappropriate advances, or sexual services
• Fraud: Providing false information, identity theft, or fraudulent activities
• Theft: Stealing property, funds, or personal information
• Substance Abuse: Being under the influence of drugs or alcohol while performing tasks
• Weapons: Bringing weapons to task locations
• Child Exploitation: Any content or behavior involving minors inappropriately

Platform Violations

• Payment Circumvention: Taking payments outside the SaskTask platform
• Review Manipulation: Fake reviews, review trading, or coercing reviews
• Multiple Accounts: Creating duplicate accounts or using false identities
• Spam: Sending unsolicited promotional messages or advertisements
• Account Sharing: Allowing others to use your account
• Bid Manipulation: Artificially inflating bids or price fixing
• Misrepresentation: False claims about qualifications, experience, or capabilities
• Contact Sharing: Sharing personal contact information to avoid platform fees

Unprofessional Behavior

• Excessive cancellations or no-shows without valid reason
• Rude, disrespectful, or abusive communication
• Intentionally poor quality work
• Revealing confidential information shared during tasks
• Negative, unfair, or retaliatory reviews
• Disputing completed work without valid reason
• Pressuring others to tip or provide additional payment

Communication Guidelines

Do

• Use professional and respectful language at all times
• Communicate through the SaskTask platform for safety and record-keeping
• Respond to messages within 24 hours when possible
• Provide clear and detailed information about tasks and expectations
• Notify the other party immediately if you need to cancel or reschedule
• Ask clarifying questions before accepting or starting a task
• Document task completion with photos when appropriate

Don't

• Use profanity, slurs, or offensive language
• Send spam, chain messages, or unsolicited advertisements
• Make threats or use intimidating language
• Share personal contact information to avoid platform fees
• Send messages unrelated to legitimate task purposes
• Continue contacting someone who has asked you to stop
• Discuss or share other users' personal information

Reviews & Ratings Guidelines

Reviews are essential to building trust in our community. We expect all reviews to be:

• Honest: Based on your genuine experience with the task
• Fair: Consider the full context and give credit where due
• Specific: Include helpful details about the experience
• Constructive: Focus on behavior and work quality, not personal attributes
• Relevant: Address only the task-related experience

Prohibited in Reviews

• False or misleading statements
• Discriminatory comments
• Personal information (phone numbers, addresses, etc.)
• Profanity or offensive language
• Retaliatory reviews based on previous negative reviews
• Reviews for tasks that were not actually completed
• Offers or requests for compensation in exchange for reviews

Safety Guidelines

For In-Person Tasks

• Meet in well-lit, public areas when possible for initial meetings
• Share your location with a trusted friend or family member
• Trust your instincts—if something feels wrong, leave
• Verify the identity of the person you're meeting
• Keep your valuables secured
• Don't share sensitive personal information
• Report any safety concerns immediately

Emergency Situations

If you are in immediate danger, call emergency services:

After ensuring your safety, please report the incident to SaskTask at safety@sasktask.com.

Reporting Violations

If you witness or experience a violation of these guidelines, please report it immediately:

• In-App: Use the "Report" button on any user profile, message, or task
• Email: Send details to report@sasktask.com
• Support: Contact our support team through the Help Center

All reports are reviewed by our Trust & Safety team. Reports are confidential, and we do not tolerate retaliation against those who report violations in good faith.

Consequences of Violations

Violations of these Community Guidelines may result in:

• Warning: First-time minor violations may result in a warning
• Temporary Suspension: Account access temporarily restricted
• Permanent Ban: Complete removal from the platform
• Fund Withholding: Pending payments may be withheld during investigation
• Legal Action: Serious violations may be reported to law enforcement

The severity of consequences depends on the nature and frequency of violations. We review each case individually and strive to be fair while protecting our community.

Updates to Guidelines

We may update these Community Guidelines from time to time to address new behaviors, technologies, or legal requirements. We will notify users of significant changes through email or platform notifications. Continued use of SaskTask after changes constitutes acceptance of the updated guidelines.