Question 1

What is SaskTask?

Accepted Answer

SaskTask is Canada's trusted task marketplace that connects people who need help with everyday tasks to skilled, verified taskers in their community. Whether you need snow removal in Calgary, cleaning in Toronto, moving help in Vancouver, or handyman services in Halifax, SaskTask makes it easy to find trusted local help coast to coast.

Question 2

How does SaskTask work?

Accepted Answer

For Task Givers: Post your task with details and budget, receive offers from nearby taskers, review their profiles and ratings, choose the best fit, communicate through our secure platform, and pay only when the job is completed to your satisfaction.

For Taskers: Browse available tasks, submit proposals, get accepted, complete the work professionally, and receive payment directly to your Canadian bank account.

Question 3

Where is SaskTask available in Canada?

Accepted Answer

SaskTask operates across all Canadian provinces and territories! We serve major cities like Toronto, Vancouver, Calgary, Edmonton, Montreal, Ottawa, Winnipeg, Halifax, and many more—plus smaller communities throughout the country. Our platform uses location-based matching to connect you with taskers in your area.

Question 4

How do I create an account?

Accepted Answer

Creating an account is free and takes less than 2 minutes. Click 'Sign Up', enter your email and create a password, verify your email address, and complete your profile. You can then immediately post tasks or, after additional verification, become a tasker.

Question 5

How are taskers verified?

Accepted Answer

All taskers must complete our verification process which includes:

• Government ID verification (Canadian driver's license, provincial ID, or passport)
• Criminal background check through a certified Canadian provider
• Address and contact verification
• Profile review by our trust & safety team

Verified taskers display verification badges on their profiles. We recommend only hiring verified taskers for added peace of mind.

Question 6

Is my personal information secure?

Accepted Answer

Yes. SaskTask complies with Canadian federal and provincial privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act) and provincial legislation like PIPA (BC/Alberta) and Quebec's privacy laws. We use bank-level encryption, never share your personal data with third parties without consent, and you control what information is visible on your profile.

Question 7

What insurance coverage does SaskTask provide?

Accepted Answer

Tasks completed through our platform include general liability coverage up to $1,000,000 per incident, covering accidental property damage during task completion. This protection is subject to terms and requires the task to be fully booked and paid through our platform. For personal injury protection, taskers are encouraged to obtain coverage through their provincial Workers' Compensation Board.

Question 8

What if I feel unsafe during a task?

Accepted Answer

Your safety is our top priority. If you ever feel unsafe:

• Leave the situation immediately if you're in danger
• Call 911 for emergencies (available across all of Canada)
• Report the incident to our Trust & Safety team via the app or email
• We have a zero-tolerance policy for harassment, threats, or inappropriate behavior

Both parties can cancel a task at any time if they feel uncomfortable.

Question 9

How do payments work?

Accepted Answer

SaskTask uses a secure escrow payment system:

1. When you book a tasker, your payment is authorized and held securely
2. Funds are not released to the tasker until you confirm task completion
3. Once approved, payment is transferred to the tasker within 3-5 business days

All payments are processed securely through Stripe, a PCI-compliant payment processor. We never store your full credit card information.

Question 10

What fees does SaskTask charge?

Accepted Answer

Task Givers: Pay the agreed task amount with no additional platform fees.

Taskers: A 15% service fee is deducted from completed tasks. This covers:
• Payment processing
• Platform insurance coverage
• Customer support
• Platform development and maintenance
• Trust & safety systems

All prices are displayed in Canadian dollars (CAD). GST/HST applies based on your province.

Question 11

What is your refund policy?

Accepted Answer

• Cancellations 24+ hours before scheduled start: Full refund
• Cancellations within 24 hours: 50% refund or credit
• No-shows by taskers: Full refund plus priority rebooking
• Unsatisfactory work: Contact support within 48 hours for review

Disputes are reviewed by our team and resolved fairly based on the circumstances and evidence provided by both parties.

Question 12

How do taskers get paid?

Accepted Answer

Taskers receive payments via direct deposit to their Canadian bank account (available at all major banks including TD, RBC, Scotiabank, BMO, CIBC, and credit unions). To set up payouts:

1. Complete identity verification
2. Add your banking information in Account Settings
3. Payments are processed 3-5 business days after task completion

You can track all earnings and pending payments in your Dashboard.

Question 13

How do I become a tasker?

Accepted Answer

Becoming a tasker involves these steps:

1. Create an account and select 'Become a Tasker'
2. Complete your profile with skills, experience, and service areas
3. Upload government-issued ID for verification
4. Consent to and pass a background check
5. Set your rates and availability

The verification process typically takes 2-5 business days. Once approved, you can start bidding on tasks immediately anywhere in Canada.

Question 14

Am I an employee or independent contractor?

Accepted Answer

Taskers on SaskTask are independent contractors, not employees. Under Canadian law, this means:

• You set your own rates and schedule
• You're responsible for your own taxes (federal + provincial income tax, CPP/QPP contributions)
• You may need to register for GST/HST if earning over $30,000/year
• You're not entitled to employment benefits through SaskTask

We provide T4A slips for earnings over $500 in a calendar year. Tax obligations vary by province—consult a tax professional for personalized advice.

Question 15

What categories of tasks can I offer?

Accepted Answer

SaskTask supports a wide range of services including:

• Snow Removal & Yard Work
• Cleaning (home, office, move-in/out)
• Moving & Delivery
• Handyman & Home Repairs
• Furniture Assembly
• Pet Care
• Errands & Shopping
• Tech Support
• And many more!

You can select multiple categories that match your skills. Some categories may require proof of certifications (requirements vary by province—e.g., Red Seal trades, provincial licenses).

Question 16

How can I maximize my earnings?

Accepted Answer

Top-earning taskers on SaskTask:

• Complete their profile with photos and detailed descriptions
• Respond to task requests quickly (within 1 hour)
• Maintain a 4.8+ star rating
• Offer competitive but fair pricing (research rates in your city)
• Communicate professionally with clients
• Show up on time and complete work thoroughly
• Ask satisfied clients for reviews
• Stay active during peak demand times

Question 17

What laws govern SaskTask across Canada?

Accepted Answer

SaskTask operates under Canadian federal law and provincial/territorial regulations, including:

• Provincial Consumer Protection Acts (varies by province)
• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation (PIPA in BC/Alberta, Quebec Privacy Act)
• Canada Revenue Agency tax regulations
• Canadian Human Rights Act and provincial human rights codes
• Provincial employment/labour standards (for contractor classification)

Our Terms of Service and Privacy Policy are designed to comply with all applicable laws across Canada.

Question 18

Do I need a business license to be a tasker?

Accepted Answer

This depends on your municipality and province. Requirements vary:

• Some cities require business licenses for home-based services
• Some provinces require specific trade licenses (electrical, plumbing, HVAC)
• Red Seal certification may be needed for certain skilled trades

Check with your local city hall and provincial licensing body for specific requirements in your area.

Question 19

What are my tax obligations as a tasker?

Accepted Answer

As a self-employed individual in Canada, you must:

• Report all income on your annual tax return
• Pay federal income tax plus provincial/territorial tax (rates vary)
• Pay both employee and employer portions of CPP (11.9% in 2024) or QPP in Quebec
• Register for and collect GST/HST if earning over $30,000/year
• Keep records of income and business expenses for 6 years
• File taxes by June 15 (payment due April 30)

SaskTask provides T4A slips for annual earnings over $500. Visit our blog for province-specific tax guides.

Question 20

How does SaskTask handle disputes?

Accepted Answer

We have a structured dispute resolution process:

1. Direct resolution: We encourage parties to communicate and resolve issues directly
2. Mediation: Our support team reviews evidence and mediates
3. Final decision: If needed, we make a binding decision based on our Terms of Service

All disputes must be filed within 48 hours of task completion. We aim to resolve most disputes within 5 business days. For unresolved matters, provincial consumer protection agencies and small claims courts are available across Canada.

Frequently Asked Questions

Getting Started

Safety & Verification

Payments & Fees

For Taskers

Legal & Compliance

Still have questions?